FAQ - Frequently Asked Questions
How do I place an Order?
You can view my range of tasty chocolates available by selecting 'Shop All' on the main menu, or by clicking here. Simply select the items you would like and add them to your cart. Don't forget to choose what flavours you would like by ticking the checkboxes, where applicable. You can also add a gift message or a note of any requirements by typing into the comments box on any product page.
Can I choose my own flavours?
Yes you can select your own flavours by picking the Create Your Own Selection Box here. Simply pick up to 6 flavours by ticking the checkboxes, and add your choice to your cart. If you are feeling a bit more adventurous then why not try The Chocolatiers Selection Box by clicking here and you will receive a mix of the current flavours available.
What shipping options are available?
Royal Mail 1st class delivery is free for orders of £40.00 and over, or £3.95 for any orders below £40. Royal Mail tracked 24 hour delivery is available for £5.95. Please note that I do not currently offer 2nd class delivery as I try to minimise the time that your chocolates are in transit. However, please feel free to contact me at craftychocolates@hotmail.com with any queries you many have.
How long will it take for my order to be dispatched?
I will endeavour to dispatch your order within 7 working days of being placed. This timescale can vary depending on busier or quieter times of the year. Please note that this does not include pre-order items or the 'create your own box of chocolates' as this item is made to order. Please allow 10 working days for this to be dispatched, along with any other items ordered at the same time. Please contact me at craftychocolates@hotmail.com if you require your order sooner and I will do my best to accommodate this.
What is the shelf life of your chocolates?
Many of my chocolates have a shelf life of 6-12 months however this does vary depending on the fillings used. I always recommend that the chocolates are consumed within 4 weeks to ensure they are at their best.
How should I store my chocolates?
Be sure you store your chocolates at room temperature, in a cool, dark place, away from any heat sources and out of direct sunlight.
How are your chocolates made?
I handcraft all of my chocolates in my teeny tiny home workshop in Leicester, using high quality chocolate couverture. I decorate the chocolates using edible cocoa butters, either by hand painting or using an airbrush. All fillings are made in-house with fresh quality ingredients (and no artificial flavours).
Are your chocolates suitable for vegetarians?
The majority of my chocolates are suitable for vegetarians, unless otherwise stated. However, if any are not, they can usually be adapted to be vegetarian friendly; just leave a note in the comments box on the product page.
Do you cater for vegans?
Yes I do indeed cater for vegans; you can view the vegan options available online by clicking here. More vegan products will be added to the website soon however, please feel free to email me at Craftychocolates@hotmail.com, or leave a comment in the notes box if you require vegan friendly chocolates.
Do you cater for a Halal diet and other dietary requirements?
I can provide chocolates that are vegetarian and alcohol free, please email me at Craftychocolates@hotmail.com or leave a note in the comments box with any dietary requirements. I will do my best to cater for your requirements, however if this is not possible, I will email you as soon as possible.
Do you provide corporate gifts?
I do indeed provide chocolates for corporate and client gifting. You can choose from a range of delicious products or have something made entirely bespoke for you. Each gift can be personalised and posted directly to each recipient. Your branding can also be incorporated if you wish. Please feel free to email me at Craftychocolates@hotmail.com to discuss your requirements.
Do you take bespoke requests?
Yes I am happy to help with any bespoke requests! Please email me at Craftychocolates@hotmail.com to discuss your requirements.
Do you provide wedding favours?
Yes I certainly do provide wedding favours! You can choose from existing products or have something made entirely bespoke for you. You can customise all aspects of your wedding favours, from the packaging, colour scheme and flavours. Please feel free to email me at Craftychocolates@hotmail.com to discuss your requirements.
What can I do if my chocolates arrive damaged?
Please contact me as soon as possible at Craftychocolates@hotmail.com if your chocolates arrive damaged and I will do my best to resolve any issues you may have, where possible. Please also see further details here.